Tuesday, December 29, 2015

Another New Year

(0:48) This week we come to the end of another year. It's been a year of many changes for us, both professionally and personally. We finally cut the last of our land ties by selling our house in Maine. We're now living onboard, full time. We experienced phenomenal growth with ActiveCaptain on all fronts. We're seeing our partner marinas increasing their business as we've helped them bring in more boaters.

(0:40) I like to pause this time of year to look back at accomplishments, setbacks, joys, and disappointments. What we experience ourselves is where many of my Minutes come from.

(0:34) As I've looked over the Minutes of the past year I selected my 3 favorites. Each one holds a lesson we all need to make sure we have learned. Now's a good time to re-read them or check them out if you missed them.

(0:26) Finding Yes, March 31, 2015
It's the foundation of good customer service to meet your customers' needs and desires whenever possible. What better way than to tell them, Yes?:

(0:18) Preparing for Luck, April 7, 2015
Many hope and wait for luck to find them. Meanwhile, opportunities pass them by. Make sure you are prepared to be lucky:

(0:11) Glitz vs Reality, June 2, 2015
Setting realistic and obtainable expectations for your customers is key to customer satisfaction. Hype may bring them in but you have to deliver to keep them coming back:

(0:04) Wishing you much success in 2016!

(0:02) And that's the marina minute.