Tuesday, June 16, 2015

Words of Wisdom

(1:08) I have a file where I save quotes that I think might be useful for a future Minute. As I was putting one in this week I noticed the list was getting long. So I thought it was time to spill some of my favorite gems. Words of wisdom from some of the legends in business.

(1:00) It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos, CEO Amazon.com.

(0:56) Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker, renown consultant, author, and scholar.

(0:51) Your customers don't care about you. They don't care about your product or service. They care about themselves, their dreams, their goals. Now, they will care much more if you help them reach their goals, and to do that, you must understand their goals, as well as their needs and deepest desires. - Steve Jobs, Apple co-founder.

(0:42) What gets measured, gets done. And what gets recognized, gets done again - and even better. - Robert Crawford, Institute of Customer Service.

(0:36) Your most unhappy customers are your greatest source of learning. - Bill Gates, Microsoft founder.

(0:32) Customer service training must be seen, not as a one hour seminar event, but as a process that continues daily. - Bill Quiseng, author.

(0:27) The goal as a company is to have customer service that is not just the best, but legendary. - Sam Walton, Walmart Founder

(0:23) The customer's perception is your reality. - Kate Zabriskie, author.

(0:20) Always give people more than what they expect to get. - Nelson Boswell, author.

(0:16) Do what you do so well that they will want to see it again and bring their friends. - Walt Disney.

(0:12) Well done is better than well said. - Benjamin Franklin.

(0:09) It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. - Charles Darwin.

(0:04) Be inspired, become better, and find more success.

(0:02) And that's the marina minute.