Tuesday, March 1, 2016

Stop Whining

(1:08) Maybe you don't have a pool or floating docks or a city with nightlife nearby, or some other desirable feature at your marina. I've heard marina owners and managers use this as an excuse why they don't have better reviews, happier customers, and more success. I say, stop whining.

(0:58) Stop complaining about what you don't have and focus on making the most of what you do have! That is what will lead to more success.

(0:54) I was reminded of this by an email I received from a boater friend. He was reminiscing about the wonderful time we had at Great Harbour Cay Marina in the Berry Islands, Bahamas. He was responding to the Minute I did on Finding Yes. He wrote:

(0:45) "Your GHC pizza story got me thinking about what Hans accomplished last year. He, and of course the staff, managed to turn some older concrete docks, four people, three small bathrooms, and a handful of old wooden picnic tables into a destination resort!"

(0:37) He couldn't be more correct. Hans and his staff took what they had and made it the best it could be - better then most people would have been able to imagine. And there's an even better upside.

(0:30) Their success in 2015 gave them increased revenues. So Hans used those revenues to add enhancements. They now have a beautiful gazebo with lovely tables and seating, and a bakery/deli on site. For 2016 there's a waiting list to get in. And they continue to look for ways to make their marina better.

(0:20) Are you making the most of what your marina has to offer? There are often simple, inexpensive things you can do to improve what you have. A smiling, friendly, and helpful staff comes to mind. Your docks may be old but are they well maintained. There may not be funds for upscale bathrooms but keeping them clean is more important.

(0:09) So before you complain about the amenities you wish you had, turn a critical eye to what you do have and make sure it is the best possible. This can bring you more business which can give you the funds to make improvements for the future.

(0:02) And that's the marina minute.